Terms of service

Applies to goods purchased from Turtle ApS (hereinafter referred to as “Turtle ApS”).

(Effective from 7 May 2026 for all purchases from Turtle ApS, CVR no. 41085673).

The following terms and conditions are binding for all purchases from Turtle ApS and should therefore be read carefully before placing an order. The terms and conditions form an integral part of the order terms and will be available on Turtle ApS’ website and referred to in the order confirmation.

1. Scope of Application

1.1. These terms and conditions apply to all purchases from Turtle ApS.

1.2. The agreement for sale and delivery is entered into only with companies with an active CVR number (hereinafter referred to as the “Buyer”) and not with consumers.

1.3. Offers made by Turtle ApS are valid for 8 days unless otherwise agreed in writing between the Parties. The final agreement regarding delivery is only concluded once the Buyer has received a written order confirmation. By accepting via e-mail or signing the order confirmation, the Buyer also accepts Turtle ApS’ applicable terms and conditions.

2. Payment

2.1. The following payment methods may be used:
– Dankort, VISA, bank transfer, EAN number and MobilePay
– For internationally issued VISA cards, a fee of 2.9% of the transaction amount will be added to the invoice price.

2.2. All purchases are considered cash purchases unless otherwise stated in the order confirmation.

2.3. Prepayment may be required for ordered goods.

2.4. The purchase amount is due for payment 8 days from the invoice date unless otherwise agreed, regardless of whether circumstances relating to the Buyer prevent delivery as agreed.

2.5. If the Buyer’s payment is not made on time and/or if the terms of the agreed credit change significantly, Turtle ApS is entitled to withhold further deliveries to the Buyer, regardless of whether the deliveries are interconnected.

2.6. If the Buyer’s payment is made after the final due date, default interest will be charged on the outstanding amount including VAT in accordance with the Danish Interest Act, unless another interest rate is stated in the order confirmation.

2.7. Turtle ApS retains ownership of the sold goods until the full purchase amount, including interest and fees, has been paid.

2.8. Turtle ApS is entitled at any time to require security from the Buyer for outstanding receivables.

2.9. If payment is not made on time, Turtle ApS is entitled to transfer the claim to debt collection. The Buyer is obligated to pay the associated costs.

2.10. Turtle ApS is entitled to fully or partially assign claims against the Buyer to a third party without separate consent from the Buyer.

3. Prices for Goods Purchased from Turtle ApS

3.1. When ordering goods, an order confirmation and these terms and conditions are sent, which form an integral part of the agreement and must be accepted.

3.2. Prices appear in Turtle ApS’ current price list or in the sent order confirmation. All prices exclude freight, taxes, duties and any handling fees unless otherwise expressly stated.

3.3. Turtle ApS is entitled to make price changes to price lists and offers without notice until the Buyer’s acceptance of the offer.

3.4. Turtle ApS is entitled, without notice, to make price changes after the Buyer’s acceptance of the offer as a result of extraordinary price increases from subcontractors or force majeure-like circumstances.

4. Freight Prices

4.1. Freight prices are calculated based on the volume and scope of the ordered goods as well as the delivery destination.

4.2. Freight is always invoiced subsequently unless otherwise agreed in writing. All freight prices are calculated from Turtle ApS’ warehouse located at Midtager 29, 2605 Brøndby, to the Buyer’s office address(es). Turtle ApS further reserves the right to impose environmental and energy surcharges to cover statutory energy and environmental duties as well as significant market changes in energy, freight or raw material prices.

4.3. Individual delivery to employees’ private addresses is not possible.

5. Delivery

5.1. Turtle ApS determines the shipping and transport method unless otherwise agreed in writing between the Parties and confirmed in the order confirmation. Delivery takes place from Turtle ApS’ warehouse located at Midtager 29, 2605 Brøndby.

5.2. All deliveries are made exclusively to the Buyer’s office address(es). Individual shipping to employees is not possible.

5.3. If employees do not collect their goods at the specified office address, and the package is returned to the warehouse, reshipment may be made against separate invoicing of the additional freight costs.

5.4. The stated delivery time is indicative only and constitutes Turtle ApS’ best estimate. Turtle ApS makes commercially reasonable efforts to deliver all goods and associated services within the delivery time stated in the order confirmation. However, Turtle ApS cannot be held liable for delays or resulting losses, including but not limited to delays from subcontractors, carriers or other third parties. Turtle ApS reserves the right to deliver before the agreed delivery time unless otherwise agreed in writing.

5.5. If Turtle ApS expects a delay in the delivery of goods or associated services, the Buyer will be informed as soon as possible with information about the reason for the delay and the expected new delivery time.

5.6. If a fixed delivery time has been agreed, Turtle ApS is entitled to an extension in the following cases:
– Changes made by the Buyer to the accepted order
– Circumstances relating to the Buyer that prevent delivery
– Force majeure events, including war, pandemics, etc.
– Delays caused by suppliers, carriers or other third parties
– Extraordinary weather conditions and climate-related impacts
– Labour disputes
– Public orders or prohibitions that Turtle ApS could not reasonably have foreseen.

5.7. Delivery of goods is made curbside, and the Buyer is responsible for disposal of packaging.

5.8. Turtle ApS reserves the right to ensure that the physical conditions at the delivery location allow for delivery.

5.9. The Buyer is responsible for costs related to any waiting time during unloading as well as any additional expenses resulting from the inability to receive the goods.

5.10. The risk of loss or damage to the goods passes to the Buyer upon delivery.

5.11. When contacting Turtle ApS, the order confirmation number or invoice number must be provided.

5.12. Turtle ApS reserves the right to overdeliver or underdeliver by up to 2%, which will subsequently be invoiced or credited accordingly.

5.13. For questions regarding delivery or production, please contact Frederikke Mira Nielsen at fmn@turtle.dk.

6. Duty to Inspect and Complaints

6.1. The Buyer is obligated to inspect all goods and associated services immediately upon delivery for errors, defects or deviations.

6.2. If the Buyer discovers or should have discovered an error or defect that they wish to invoke, this must be notified in writing to Turtle ApS without undue delay and no later than 7 banking days after delivery.

6.3. If a complaint is not submitted in due time, the right to later invoke the defect lapses.

6.4. In the case of incorrectly delivered goods, Turtle ApS may only accept returns and make exchanges if the goods are returned in their original packaging and in unused condition.

7. Changes and Cancellations of Orders

7.1. Ordered goods cannot be cancelled and are not eligible for return unless otherwise agreed in writing.

7.2. Once the Buyer has placed a final order with Turtle ApS, the order cannot be changed or cancelled without written acceptance from Turtle ApS. Any associated costs will be invoiced to the Buyer.

8. Incorrect Delivery

8.1. If Turtle ApS has sent an incorrect item in relation to the Buyer’s order, the Buyer has 5 days from receipt to check the contents and report any errors.

8.2. Turtle ApS covers additional freight costs for the return of incorrectly shipped goods but cannot be held liable for other expenses or compensation.

8.3. All inquiries regarding incorrect delivery should be directed to Frederikke Mira Nielsen by e-mail at fmn@turtle.dk.

9. Warranty

9.1. Turtle ApS does not provide a separate warranty on delivered goods.

9.2. Any claims regarding products may only be made in accordance with the supplier’s or manufacturer’s warranty.

10. Marketing

10.1. If the Buyer has given consent, Turtle ApS is entitled to contact the Buyer by e-mail, newsletter and/or SMS with relevant campaigns, products and information. The Buyer may unsubscribe from marketing at any time.

11. Personal Data

11.1. Turtle ApS processes personal data in connection with the customer relationship in accordance with applicable data protection legislation and Turtle ApS’ applicable privacy policy.

11.2. Turtle ApS is entitled to disclose relevant company information, including company name and necessary sales information, to suppliers or partners when this is necessary for the completion of the order or delivery of goods and services.

12. Force Majeure

12.1. If delivery is prevented or delayed by circumstances beyond Turtle ApS’ control, including labour disputes, transport issues, pandemics or other third-party circumstances, Turtle ApS is entitled to postpone or cancel the delivery in whole or in part.

13. Product Liability

13.1. Turtle ApS is only liable to the extent required by mandatory legislation.

13.2. Turtle ApS’ liability for product damage is limited to a maximum of DKK 100,000.

13.3. Turtle ApS is never liable for operating losses, loss of profit or other indirect losses.

14. General Limitation of Liability

14.1. Turtle ApS’ liability does not include indirect losses, including operating losses, loss of profit or loss of time.

14.2. If a subcontractor or third party is responsible for delays or defects, Turtle ApS will, to the greatest extent possible, assist the Buyer in pursuing claims.

15. Disputes

15.1. Any dispute between the Parties shall be settled by the Danish courts with Turtle ApS’ registered office as the agreed venue and in accordance with Danish law.